Support made human

Concierge care for every Ritzest order

Each piece is made-to-order in our Swiss studio network, so we keep support intentionally personal. Reach us any time—real humans reply within 24–48 hours (CET), usually sooner.

⏱ Avg reply 18h CET 📦 Production updates daily 🤝 100% quality guarantee

Email the team

For orders, sizing, or anything that needs a human brain. Attach your order number so we can jump the queue.

ritzest@protonmail.com We love privacy & security—Proton protects attachments, and photos help us diagnose faster.

Track my order

Already purchased? Email us with your order number and we'll pull the latest production + courier notes manually for you.

Subject is editable. We'll reply from ritzest@protonmail.com.

Press, collabs & bulk

Our partnership slate is currently full. Join the waitlist and we’ll reach out as soon as slots open.

Waitlist closed Check back soon, or email ritzest@protonmail.com to share future ideas.

Today’s service status

All systems normal Printing partners in EU & US are shipping on schedule.
Rush orders Need it yesterday? Mention “rush” and your deadline—we’ll confirm feasibility within 6 hours.
Holiday cut-off Place gifts before Dec 12 for guaranteed delivery in EU/US. We’ll publish updates on the FAQ page.

Support snapshot

Production hand-off window Under 2 days Paid orders enter production within 48h of confirmation.

Avg resolution 1.6 replies We aim to close every thread in two emails.

Studio hours Mon–Fri 09:00–18:00 CET • Emergencies monitored weekends.

FAQ — quick clarity

For policies, shipping timelines, returns, and garment care, our master FAQ lives on the main site. You’ll find the latest answers there, updated whenever we launch new drops.

FAQ